We know that one of the worst feelings is getting a bill that is more than you expected. It’s personal to us to care for you. We make it our top priority to give transparent billing and upfront communication about what your bill will look like. Your time spent with us needs to be the least of your concerns.
Whether you have insurance or not, you get a discount. It’s just that simple.
West Texas ER is a licensed freestanding emergency room and is billed accordingly. If your visit is filed on insurance, two claims will be sent for processing: one is for the facility fee, the other is a physician’s fee.
Facility fees are the charges on your bill that go directly to the equipment and staff that took care of you during your visit. It’s separated simply for our records and insurance purposes.
Physician fees are what is allocated to the trained doctors and nurses that cared for you during your visit. This is separate from facility fees for insurance purposes.
If you wish to make a payment, you may do so by calling our Billing Department at (866) 488-4558 ext. 7115, or use the 360 Medical Billing Solutions secure payment portal provided on this page. Please have your bill handy as you will be required to input your account number. As always if you have any questions please don’t hesitate to contact us.