FAQ’s

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Milwaukee Location: 806.368.5837


Quaker Location: 806.368.8606

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FAQ’s

What is a freestanding emergency room?

A freestanding emergency room is open to the public 24 hours a day for the treatment of emergent medical conditions. West Texas ER is staffed with experienced emergency trained personnel and the same diagnostic equipment available in traditional hospital-based emergency rooms, with typically no wait times. No appointment is required to be seen at our facility.

How is West Texas ER different from an urgent care center?

The emergency room at West Texas ER is open 24 hours per day, 365 days per year, whereas most urgent care centers operate during limited hours. West Texas ER is also capable of treating emergent medical conditions beyond the scope of most urgent care centers, including: heart attacks, strokes, respiratory distress, head injuries, abdominal pain, dehydration, orthopedic injuries (fractures), sports injuries, and lacerations (cuts requiring sutures).

How is West Texas ER different from a hospital-based emergency room?

While the national average wait time to be treated in most hospital- based emergency rooms is typically several hours, patients in West Texas ER’s facilities will be immediately seen by a member of our clinical staff who will assess needs and begin care right away. As a free standing emergency department, West Texas ER uniquely provides a convenient, comfortable, and welcoming atmosphere.

Am I required to pay for services prior to being treated?

Consistent with West Texas ER’s mission and the requirements of the Emergency Medical Treatment and Active Labor Act (“EMTALA”), West Texas ER will treat all emergent patients regardless of their ability to pay, including a medical screening examination and appropriate stabilizing treatment as required by EMTALA. Additionally, West Texas ER offers discounted self-pay options to assist those in financial need.

What insurance plans does West Texas ER accept?

West Texas ER accepts most private insurances and also Tricare. Currently Medicare and Medicaid do not recognize free standing emergency rooms, as such we are unable to participate in those programs at this time. Discounted self-pay options are available for those that wish to be seen without insurance.

What am I required to pay?

West Texas ER is an emergency room, and is billed as such. Insurance plans that require an emergency room copay will be collected at the time of service. As with any visit to an emergency room, the patient will receive an explanation of benefits (EOB) from the insurance carrier. Patients may then be required to pay a deductible or any co-insurance if the patient is determined responsible by the insurance carrier.

What if I have to be admitted to a hospital?

Should a patient’s condition require admission, we work regularly with local hospitals and ambulance services to arrange a smooth transition.

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